Shipping policy

Shipping Policy

Free shipping on every order to Australia, New Zealand and Canada.

Processing time: 1–2 business days

Every order is confirmed, quality-checked and packed within 1–2 business days (Monday to Friday, excluding public holidays).

Delivery time: 5–10 business days

Once dispatched, orders travel from our fulfilment centre and are typically delivered within 5–10 business days. Total time from order to door is usually 6–12 business days.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. You can follow it at any time on our Track Your Order page.

Delays & questions

Peak periods, weather or customs checks can occasionally add a few days. If your parcel has not arrived within 15 business days, contact us at contact@quokkacloth.shop and we will make it right.