Refund policy
60-Day Shine Guarantee
We want you to love your QuokkaCloth. If you are not completely happy, you can request a refund within 60 days of delivery.
How to request a return
- Email us at contact@quokkacloth.shop with your order number and the reason for your return.
- We will reply within 1–2 business days with return instructions. Please do not send items back without contacting us first.
- Once your return is received and checked, your refund is issued to the original payment method within 5–10 business days.
Damaged or faulty items
If your order arrives damaged, faulty or incorrect, email us within 14 days of delivery with a photo and we will send a free replacement or a full refund – no return needed.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under it.